Rationale

Jiffy Lube™ acknowledges that its website is its prime form of communication and source of information for its existing and future customers. Jiffy Lube™ wishes to be as inclusive as possible and not discriminate against anyone on the ground of disability. In addition, not discriminating against disabled people is a legal requirement under the Accessibility for Ontarians with Disabilities Act.

Policy Statement

Jiffy Lube™ is committed to making all of its web-based information and services as accessible as possible to all people, including those with disabilities and regardless of their access requirements. Jiffy Lube™ recognizes the World Wide Web Consortium (W3C) WAI’s Web Content Accessibility Guidelines 2.0 as the standard against which accessibility should be assessed, and requires that:

  • All new web content and services created in-house conform to at least Conformance Level A of the WCAG 2.0 guidelines
  • Web content and services provided by third-party developers conform to at least Conformance Level A of the WCAG 2.0 guidelines
  • Vendors supplying software used to develop web-based services for Jiffy Lube™ provide information on conformance to the WCAG 2.0 web accessibility guidelines
  • Existing web content and services be gradually brought into line, as they are periodically updated

We will continuously review this policy in the light of any future changes to the WCAG 2.0 accessibility guidelines.

Implementation

To facilitate the implementation of the web accessibility guidelines, Jiffy Lube™ provides web templates that conform to the W3C WCAG 2.0 Level A standard and are deployed through Jiffy Lube’s web Content Management System (CMS).

Guidelines and Support For Users of the Jiffy Lube™ Website and Web Services

If you have difficulty accessing a service or information on any page on the Jiffy Lube™ website, please contact the page or service owner (usually through the contact link in the page footer), or contact us here explaining your requirements.

Wherever possible, we will endeavour to provide assistance and support.

Further Help

If you have any further inquiries regarding web accessibility please contact us.

Jiffy Lube™ stores are owned and operated by independent dealers or franchisees. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own customer service accessibility policies that are consistent with this Policy. Some businesses within the Jiffy Lube™ family may have developed their own retail specific customer service accessibility policy. Should there be a conflict between a retail specific customer service accessibility policy and Jiffy Lube™ Customer Service Accessibility Policy, the one which offers the greater accommodation to our customers shall govern.